topic Re: KD-43XH8196 Apps continually fail to work after reset in Android TV

KD-43XH8196 Apps continually fail to work after reset

Alathome — Sat, 30 Jan 2021 18:21:18 GMT

Sony Bravia atch up TV apps not working correctly from day 1.

I did full factiry rest as advised by comments on here and it works ok for a while but then starts to play op again.

TV soft wear / firm wear have been updated on auto update

WiFi signal is fantastic catch up apps wrk fine on laptop

but keep failing om th TV.

I am deeply dissaponted.

Re: KD-43XH8196 Apps continually fail to work after reset

Joe_Dohn — Thu, 04 Feb 2021 17:01:22 GMT

Double check that you have the latest v6.5016 version since auto-update sometimes doesn't detect recent updates.

If you're already on that, try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

Hope this helps!

- JD

Re: KD-43XH8196 Apps continually fail to work after reset

Alathome — Thu, 04 Feb 2021 18:15:38 GMT

Yep thanks I have done all and only full factory reset works the after a
week or do the apps fail to perform correctly so then have to sort reset
with power down and unplug for 2 min. The point really is that one should
not need to do it Sony should be contacting users to say 1, there is an
issue and 2, this is what the temporary solution is and 3, this is the
target time for a permanent solution but if that is not achieved then this
is how we will refund you. I'm sure if I had paid for the TV with 20%
counterfeit money they would expect the non working money replaced
extremely quickly.

Re: KD-43XH8196 Apps continually fail to work after reset

Joe_Dohn — Thu, 11 Feb 2021 12:33:15 GMT

@Alathome

I agree that you definitely shouldn't have to do that and I contacted the Sony support reps to give some feedback on your behalf.

That said, clearing the cached data every 2-3 weeks is good for maintaining a snappy experience, which is why I usually recommend that first (from personal experience and countless Sony support recommendations).

Hope this helps!

- JD