topic Re: Your TV is no longer connected to the internet, repeatedly in Android TV

Your TV is no longer connected to the internet, repeatedly

Prior20 — Thu, 23 Jun 2016 20:51:57 GMT

this comes up every 15-30 mins

all other devices are fine, just the TV. any ideas?

Re: Your TV is no longer connected to the internet, repeatedly

Anonymous — Sat, 25 Jun 2016 15:47:55 GMT

Hi there

Try doing a soft reboot of the TV. Press and hold the power button on the remote control for 6-10 seconds and the TV should reboot.

Cheers

Re: Your TV is no longer connected to the internet, repeatedly

Prior20 — Sun, 26 Jun 2016 20:15:43 GMT

tried that 10x, anyway a factory reset sorted,

this TV is very poor all minor issues that randomly surface seem to kill your data, is there anyway to backup the tv when its in a working state to save all apps and config?

Re: Your TV is no longer connected to the internet, repeatedly

Prior20 — Mon, 27 Jun 2016 16:49:30 GMT

well that lasted all of 24 hours, is there a way to backup contents & saved data of tv when its in a working state?

Re: Your TV is no longer connected to the internet, repeatedly

Anonymous — Mon, 27 Jun 2016 17:19:40 GMT

Hi there

No, unfortunately there is no way to backup settings and data. Its a feature that i have been requesting for a while. Maybe oneday someone will listen...

Cheers

Re: Your TV is no longer connected to the internet, repeatedly

Prior20 — Mon, 27 Jun 2016 20:01:11 GMT

well had another attempt at fixing which seems to have worked, assigned a static IP at the rounter end and entered details manually into TV, so looks to be an issue with dhcp in the TV settings.

Re: Your TV is no longer connected to the internet, repeatedly

bedroomsonytv — Wed, 07 Feb 2018 09:39:48 GMT

I also have this problem, your reply, which mentions IP and DCHP, this is meaningless to me.

I have a Sony KD43XE8004BU, I’ve done a factory reset, did not sort it, manual connection to my WI-FI, did not work. Please tell me how to cure this annoying problem. If this cannot be cured the tv will be returned and will purchase another one from an equally reputable company.

Re: Your TV is no longer connected to the internet, repeatedly

motorhomer2 — Wed, 16 May 2018 20:38:22 GMT

my sony kdl keeps telling me im no longer on line ,and this happens approx every 20 to 25 mins

Re: Your TV is no longer connected to the internet, repeatedly

Helen.Essery — Tue, 25 Sep 2018 22:09:06 GMT

I have had the same problem, only had the TV about 4 weeks and it was fine until 2 days ago when it started exhibiting messages saying that it was and then it was not connected to the internet. I tried a soft reboot with the remote but no use. I have just done a factory reset and so far it seems OK. Fingers crossed, otherwise the TV is going back!

Re: Your TV is no longer connected to the internet, repeatedly

Prior20 — Wed, 26 Sep 2018 07:25:56 GMT

only way i cured this problem was with a wired connection, wireless on these sets is junk

Re: Your TV is no longer connected to the internet, repeatedly

Helen.Essery — Mon, 29 Oct 2018 22:04:00 GMT

Well it’s worked for about a month it biwstpped again. Back to being connected then disconnected to the net.. Have tried all the usual stuff, but think this time i’ll use my expensive warranty and take the tv back for a different model, NOT SONY!

Re: Your TV is no longer connected to the internet, repeatedly

Prior20 — Wed, 31 Oct 2018 13:56:58 GMT

ant believe this is still an issue, i worked around it by connecting to lan

Re: Your TV is no longer connected to the internet, repeatedly

bedroomsonytv — Wed, 31 Oct 2018 16:18:02 GMT

Thank you

John Langton

Re: Your TV is no longer connected to the internet, repeatedly

24653256 — Wed, 31 Oct 2018 20:09:45 GMT

After months of trying every solution going some of which last a couple of days I've finally come to the same conclusion and am expecting an engineer on Friday.

Re: Your TV is no longer connected to the internet, repeatedly

Zeusyburger — Thu, 01 Nov 2018 21:19:34 GMT

I’m getting the same message! Tried everything! Please help

Re: Your TV is no longer connected to the internet, repeatedly

Zeusyburger — Thu, 01 Nov 2018 22:04:12 GMT

Setting up static up and placing ip in DMZ seems to have done the trick... fingers crossed

Re: Your TV is no longer connected to the internet, repeatedly

Zeusyburger — Thu, 01 Nov 2018 22:17:39 GMT

Scratch that!! “WiFi not connected” !!!

it bloody is !!!

Re: Your TV is no longer connected to the internet, repeatedly

bedroomsonytv — Fri, 02 Nov 2018 08:57:00 GMT

I agree, I’ve both Samsung and Sony tv’s, both connected to WiFi, the Samsung gives a discreet banner at the top of the screen when not connected, which is rare, whereas the Sony gives an obtrusive banner whenever I switch the tv on that I’m not connected and 10 seconds later a smaller but still obtrusive banner that I’m now connected.

John Langton

Re: Your TV is no longer connected to the internet, repeatedly

bedroomsonytv — Fri, 02 Nov 2018 09:00:00 GMT

Thank you, you’ve gone well beyond my knowledge of WiFi

John Langton

Re: Your TV is no longer connected to the internet, repeatedly

daiseonag — Wed, 30 Jan 2019 18:17:51 GMT

I have done soft re-set AND factory re-set.

Neither worked. Really frustrated and about to contact my local retailer.