topic OTA Update broken my TV KD-55XF8096 in Android TV

OTA Update broken my TV KD-55XF8096

Eskimosony — Fri, 22 Jan 2021 11:45:13 GMT

Well, everytime there's an android android update my TV gets slower...this time however it's lost internet connection and refuses to switch to HDMI input when I switch on my Xbox. I also can't set the devices name as it just won't accept what I choose. It's a KD-55XF8096 and it's getting worse.

Re: OTA Update broken my TV KD-55XF8096

Joe_Dohn — Tue, 26 Jan 2021 15:27:38 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart the TV by holding the power button.

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Wed, 27 Jan 2021 11:28:20 GMT

Nope that doesn't help. On powering on my XBox it doesn't switch over to the hdmi input and just hangs in noman's land with a blank screen. All setting are correct and before the update it worked perfectly. Every time there's an update they break something or something slows down.

Re: OTA Update broken my TV KD-55XF8096

Joe_Dohn — Wed, 27 Jan 2021 16:01:13 GMT

Have you tried checking the Bravia Sync and the HDMI signal format settings (both are under the external inputs section)?

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Wed, 27 Jan 2021 16:16:18 GMT

Yes thats what I meant by all settings are correct. If I'm watching TV and I switch on the XBox then it will switch to the HDMI no problem...albeit slower and sloppier than before the update. But if I do it from a cold start with the TV in standby then it gets stuck in no man's land whereas before it was perfect. Everytime they break something. Will this get fixed of do I have to wait a year for another update?

Re: OTA Update broken my TV KD-55XF8096

HannahEd01 — Fri, 29 Jan 2021 17:33:58 GMT

Hey Eskimosony, I would say try the factory reset: https://www.sony.co.uk/electronics/support/articles/00170595

I believe this should resolve the issue. Let me know if it helped. Also, which software version do you have? Press the Help button on the remote to get it.

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Fri, 29 Jan 2021 17:38:05 GMT

I will try it tomorrow, although I'm pretty sure it wont work, cleaning the Cache should have solved the problem but it didn't. On the other hand Sony do seem to think that this isn't an issue anymore since the last Firmware update so sure I will try thanks. Will report back to whether it fixes it.

Re: OTA Update broken my TV KD-55XF8096

HannahEd01 — Mon, 01 Feb 2021 13:33:55 GMT

Hey, some updates needs the factory reset to settle in, as some settings might be causing the issue or contradicting with the update, keep us updated please.

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Mon, 01 Feb 2021 13:42:53 GMT

Hi Guys, well it's settled a bit and I haven't done a factory reset because I didn't want the bother of rearranging all my apps again. The internet connection is stable at least but it still goes through what can only be described as a warming up stage when switched on from standby. It's like a 1950s CRT TV. It's pot luck if it actually switches to XBox and then when it does I get a nasty multicoloured rasta. Its obvious to me that it's highly underpowered and about as responsive as a wet lettuce. Terribly slow to respond to anything, changing channel, volume, apps...and my internet speed is lightening. It needs a quadcore or even octocore processor. Anyway I'm stuck with it for a while whilst I save up for a better one.

Re: OTA Update broken my TV KD-55XF8096

Joe_Dohn — Thu, 11 Feb 2021 12:11:05 GMT

I'd really recommend a reset as a last resort before trying for a new TV.

I definitely understand how annoying it can be, but what you've described seems to line up with a possible corrupt setting file (or similar).

Hope this helps!

- JD

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Thu, 11 Feb 2021 13:36:41 GMT

I will do that this afternoon and report back. It will just take me an hour to get all the apps back and set up my Bluetooth headphones.

Re: OTA Update broken my TV KD-55XF8096

Eskimosony — Sun, 14 Feb 2021 16:53:43 GMT

Ok have done a Factory Reset...wow it was like switching on a new TV, the setup is all Android and certainly different to how I remember it back in 2018....HOWEVER It has not fixed the problem. Switching the TV on using my XBox in the morning still causes it to hang in no man's land. Or more correctly, it switched the TV on to whatever TV channel I switched it off...then after about 10-20 seconds it tries to switch to the HDMI2 input and just goes to a black screen. Stupidly, if I switch off the TV and then try it again it works...meaning that during the night something happens... i.e. after some time, I dont know if it's minutes or hours the problem occurs. It was running perfectly before the Firmware update...like I said everytime they break something.

Re: OTA Update broken my TV KD-55XF8096

Win_88 — Wed, 24 Feb 2021 16:52:01 GMT

Try going to the channel setup section of the settings and disable Update Guide in standby as well as Interactive Applications