'You Tube' Freezing plus teething problems

bigbilly69 — Fri, 01 Jan 2021 07:26:09 GMT

I have a KD55AG9BU coupled to a Bose Soundbar 700 which were set up by the supplying dealer about 2 months ago.

I am really please with the picture quality and the sound but do seem to be suffering some several teething problems including :-

The TV keeps saying that it is disconnecting from the internet and a few minutes later reconnecting which I know is featured in another thread. The TV is about 6 metres from a BT router and I have now installed a BT extender which is immediately behind the TV. This gives 100% signal which the TV says is 'Excellent'.

I am a regular user of You Tube and to a lesser extent Spotify. As of yesterday I could get into You Tube and select a video but there is no sound and it won't play at all although I can go through the index and select other videos none of which play.

Spotify is playing through the track without sound. I have made no changes since both of these features were working perfectly.

I thought that I would try this forum but is there a UK based Sony Technical Support Dept.?

Many thanks.

Re: 'You Tube' Freezing plus teething problems

Joe_Dohn — Fri, 01 Jan 2021 16:48:16 GMT

Do you have the latest software version installed on your TV? I believe the thread you're referring to was for issues with an old version that were fixed in an update later on.

PS: Here's the Contact Us page for the tech support.

- JD

topic Re: 'You Tube' Freezing plus teething problems in Android TV

'You Tube' Freezing plus teething problems

Re: 'You Tube' Freezing plus teething problems