topic Re: Android TV - no sound on apps in Android TV

Android TV - no sound on apps

Bobthemonkey — Sun, 29 Nov 2020 13:24:37 GMT

Ive had an A9 OLED for less than a week. Updated it yesterday

most native apps (prime, now TV, iplayer, Disney) are now playing in approx 1.5 speed with no sound at all

Any help please? Just listening through TV, no soundbar or anything

many thanks

Re: Android TV - no sound on apps

Wellyboots — Sun, 29 Nov 2020 17:17:03 GMT

Really sorry not able to help. We have had this same problem since we subscribed to amazon prime and have been unable to solve it. Sony are about as helpful as a chocolate t-pot!

Re: Android TV - no sound on apps

roberpj1 — Sun, 29 Nov 2020 19:23:56 GMT

Having same problem some tv apps have no sound ??

been into menu’s with no joy

Re: Android TV - no sound on apps

riisboell — Mon, 30 Nov 2020 11:48:48 GMT

Resetting the TV worked for me. The problem resurfaces from time to time.

Re: Android TV - no sound on apps

Jewers — Mon, 30 Nov 2020 23:02:53 GMT

Also got the A9. Same problem occurred on mine since new software update. No sound on iPlayer and no ‘beep’ sound when changing channels etc. Switched TV off and unplugged it from mains for about ten minutes and sound has come back. Hope this has fixed it.

Re: Android TV - no sound on apps

Joe_Dohn — Thu, 03 Dec 2020 13:34:10 GMT

If you have the latest software version, try clearing the TV's cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data).

Re: Android TV - no sound on apps

Wellyboots — Fri, 04 Dec 2020 20:54:04 GMT

Thank you for your reply.
Searched the menu’s and cannot find device preferences, any idea where we can find it?

thank you

Re: Android TV - no sound on apps

Joe_Dohn — Tue, 08 Dec 2020 15:04:29 GMT

The settings are model-specific, could you let us know what model you have so we can help? ^^

PS: They can also differ depending on the software version, so let us know that as well.

- JD

Re: Android TV - no sound on apps

Frank.lagerweij — Tue, 29 Dec 2020 23:56:30 GMT

Dont know what is causing it but occured three Times today on brand new A8!

Restarting tv solves it but this is a bad thing!

Re: Android TV - no sound on apps

Frank.lagerweij — Tue, 29 Dec 2020 23:55:03 GMT

This was not a solution in my case. Restarting the tv was though.

Re: Android TV - no sound on apps

pehlm1 — Wed, 30 Dec 2020 09:53:26 GMT

Same problem on a xg8505. Sometimes sound crashing and no beep-sound, sound in apps etc. Restarting the tv always fixes it.

Maybe it's incompatible apps, in some sort, which kills Android TV-sound.

Factory resetting tv shouldn't be necessary. An easy way to clearing the caches without being forced to hard rebooting tv should be offered in menus.

Rebooting the tv though is always good maybe once a week or so but not more often than that.

Re: Android TV - no sound on apps

MaryKin — Wed, 30 Dec 2020 11:36:14 GMT

Our KD43XH8505 has the same problem. It is resolved by turning the TV off and back on again - but then returns intermittently. We have no idea what triggers it - updates/watching an app/drop in signal - but it is one of the many annoyances with this TV.

Re: Android TV - no sound on apps

Joe_Dohn — Thu, 31 Dec 2020 13:59:54 GMT

Might be due to too much cache, try clearing it (Settings - Device Preferences - Storage - Internal Shared Storage - Cached data) and hold the Power button for a restart.

Re: Android TV - no sound on apps

MaryKin — Thu, 31 Dec 2020 14:07:13 GMT

Thank you we will try that

Re: Android TV - no sound on apps

SiobhanMcC — Sun, 10 Jan 2021 20:25:29 GMT

I’ve had my 48” A9 Oled just over 6 weeks now, and this issue started a couple of weeks ago. No sound and speeded up applications - specifically Now TV, BBC iPlayer. I have switched the TV off for 10 mins and this fixes it temporarily, but I’ve had to do it 2 days running now.

Just tried clearing the cache and this has also worked, but seriously should we really need to go through this lengthy process?

Re: Android TV - no sound on apps

HannahEd01 — Mon, 11 Jan 2021 11:42:54 GMT

Hey, make sure that your TV is up to date here: https://www.sony.co.uk/electronics/support/oled-tvs-android-a9_a9s-series/kd-48a9/downloads/00017076