https://community.sony.de/t5/android-tv/kd-49x8005c-update-loop/m-p/3740334#M49788 <P>Turned TV onto standby yesterday using remote.&nbsp; When i switched it back on, it wont move off the update page (the one with the coloured cogs).&nbsp; Despite contacting Sony and performing (unsuccessfully) forced factory reset, its still not moving off that screen.&nbsp; Their advice is now to take to a technician.&nbsp; Our nearest one is over 2 hours away.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I have been doing some research on internet and apparently this is a very common problem with this model, purchased around the same time as us (around 4 years ago).&nbsp; Just wondering if anyone has suffered the same and successfully managed to resolve.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Extremely disapppointed that Sony are aware of this issue, and providing no fixes.&nbsp; We had something similar with our Toshiba TV and after contacting them, they sent us out a USB that updated and resolved issue.&nbsp; I have read on other sites, that by the time you pay for engineer and new part, it is cheaper to get a new TV!!!.&nbsp; Wholly unacceptable for goods that are only 4 years old.&nbsp; THoughts and advice please.</P> Fri, 11 Dec 2020 10:00:03 GMT LesleyR29 2020-12-11T10:00:03Z https://community.sony.de/t5/android-tv/kd-49x8005c-update-loop/m-p/3740325#M49785 <P>Turned TV onto standby yesterday using remote.&nbsp; When i switched it back on, it wont move off the update page (the one with the coloured cogs).&nbsp; Despite contacting Sony and performing (unsuccessfully) forced factory reset, its still not moving off that screen.&nbsp; Their advice is now to take to a technician.&nbsp; Our nearest one is over 2 hours away.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I have been doing some research on internet and apparently this is a very common problem with this model, purchased around the same time as us (around 4 years ago).&nbsp; Just wondering if anyone has suffered the same and successfully managed to resolve.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Extremely disapppointed that Sony are aware of this issue, and providing no fixes.&nbsp; We had something similar with our Toshiba TV and after contacting them, they sent us out a USB that updated and resolved issue.&nbsp; I have read on other sites, that by the time you pay for engineer and new part, it is cheaper to get a new TV!!!.&nbsp; Wholly unacceptable for goods that are only 4 years old.&nbsp; THoughts and advice please.</P> Fri, 11 Dec 2020 10:02:15 GMT https://community.sony.de/t5/android-tv/kd-49x8005c-update-loop/m-p/3740325#M49785 LesleyR29 2020-12-11T10:02:15Z https://community.sony.de/t5/android-tv/kd-49x8005c-update-loop/m-p/3740334#M49788 <P>Turned TV onto standby yesterday using remote.&nbsp; When i switched it back on, it wont move off the update page (the one with the coloured cogs).&nbsp; Despite contacting Sony and performing (unsuccessfully) forced factory reset, its still not moving off that screen.&nbsp; Their advice is now to take to a technician.&nbsp; Our nearest one is over 2 hours away.&nbsp;&nbsp;</P><P>&nbsp;</P><P>I have been doing some research on internet and apparently this is a very common problem with this model, purchased around the same time as us (around 4 years ago).&nbsp; Just wondering if anyone has suffered the same and successfully managed to resolve.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Extremely disapppointed that Sony are aware of this issue, and providing no fixes.&nbsp; We had something similar with our Toshiba TV and after contacting them, they sent us out a USB that updated and resolved issue.&nbsp; I have read on other sites, that by the time you pay for engineer and new part, it is cheaper to get a new TV!!!.&nbsp; Wholly unacceptable for goods that are only 4 years old.&nbsp; THoughts and advice please.</P> Fri, 11 Dec 2020 10:00:03 GMT https://community.sony.de/t5/android-tv/kd-49x8005c-update-loop/m-p/3740334#M49788 LesleyR29 2020-12-11T10:00:03Z