topic Re: Amazon Prime Video sound and video isdues in Android TV

Amazon Prime Video sound and video isdues

billymclennan — Sat, 05 Dec 2020 16:51:23 GMT

I have just purchased a new KD49XH919 which is great but having issues with playback of Prime Video and You Tube apps. Get a stuttering video playback and no sound. Netflix app plays perfectly

Re: Amazon Prime Video sound and video isdues

Win_88 — Tue, 08 Dec 2020 18:54:26 GMT

Hi @billymclennan

Try updating the TV: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh85xx_x85xxh_xh91xx-series/kd-49xh9196/downloads/00017076

And going to Settings - Apps - Youtube - uninstall updates (do the same for Prime as well), then unplug the TV from the mains for a minute.

Win_88

Re: Amazon Prime Video sound and video isdues

Grippo83 — Tue, 08 Dec 2020 20:47:00 GMT

I'm getting the same right now on Now TV, YouTube, Prime and Disney+. Netflix is fine.

I did switch off at wall, and the same with my router for five mins. Still have same problem

Re: Amazon Prime Video sound and video isdues

Win_88 — Thu, 10 Dec 2020 18:28:22 GMT

@Grippo83

If you have the same TV, try updating it.

Hi @billymclennan

Try updating the TV: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh85xx_x85xxh_xh91xx-series/kd-49xh9196/downloads/00017076

And going to Settings - Apps - Youtube - uninstall updates (do the same for Prime as well), then unplug the TV from the mains for a minute.

Win_88

Win_88