topic Re: KD-65XF9005 in Android TV

KD-65XF9005

stewartgordon4 — Mon, 19 Aug 2019 11:07:35 GMT

DOES ANY ONE KNOW HOW TO GET IN TOUCH WITH SENIOR MANAGEMENT AT SONY AS SONY SUPPORT HAVE TOLD ME THAT THE PROBLEM I AM HAVING WITH MY TV IE THAT THE ETHERNET IS DISCONNECTED HAS NOTHING TO DO WITH THE TV YET THIS ONLY STARTED AFTER THE OREO UPDATE THEY SAY THERE IS NOTHING THEY CAN DO TO SOLVE IT AND THEY HAVE CLOSED THE CASE I AM NOT VERY HAPPY WITH THE SERVICE I HAVE RECEIVED FROM THEM I EVEN SENT THEM PHOTOS BUT THEY STILL DENY THAT THE PROBLEM IS WITH THE TV I WILL NEVER BUY ANOTHER SOY PRODUCT AGAIN

Re: KD-65XF9005

The_Black_Rose — Thu, 22 Aug 2019 14:28:00 GMT

Hi Stewartgordon4,

I will try to pass this on to my contact at Sony. Hopefully they'll be in touch soon.

Cheers,

The_Black_Rose

Re: KD-65XF9005

ancaise — Thu, 22 Aug 2019 17:08:47 GMT

i have the same issue , although they haven’t closed it off yet.

see https://community.sony.co.uk/t5/android-tv/sony-bravia-tv-no-internet-access-since-v8-0-0-v6-6520-kernel-3/m-p/2640747#M37949

You will see the ext naive debugging i’ve done as well and their answer

im in Uk with 5 year john lewis warranty, so in 10 days they will be my next port of call.

so obvious it’s update related, if only we could roll back via USB install

andy

Re: KD-65XF9005

stewartgordon4 — Thu, 22 Aug 2019 18:22:27 GMT

you are wasting your time going to sony support as they are not interested as they keep saying it is not the tv and closed my case