topic Re: GUIDE/Favorites problem in Android TV

GUIDE/Favorites problem

csberen — Thu, 01 Aug 2019 15:03:54 GMT

If I set channels as Favorite and I set the GUIDE source to Favorites, it's exiting from Favorites continuously and I see all the TV channels.
I have to re-select: Favorites in the Action menu- Favorites-Guide source menu
This problem has existed for 2 years.
Even though I posted to any forum, SONY didn't solve it .

Re: GUIDE/Favorites problem

Sean_Mc — Fri, 02 Aug 2019 15:57:12 GMT

Hi there,

So I can try to help, can you let me know the model of your TV?

Best wishes,

Sean Mc

Re: GUIDE/Favorites problem

csberen — Sat, 03 Aug 2019 04:03:46 GMT

Thx Sean,
TV type: KD-49XE9005 (PKG6.6520.0252EUA)
but I think this is a problem with all models...

Re: GUIDE/Favorites problem

rooobb — Sat, 03 Aug 2019 09:15:01 GMT

The favourite selection is not the most user friendly but I works like this.
It is not sufficient that you set the source in the guide you have to select a program afterwards and then you see a message on the TV that your favourite list has been selected. The same can be done with the discovery button (or TV button on newer tv).
If you press any numeric button to select another channel or switch off the TV favourite mode is closed and you get the all channel list.

Re: GUIDE/Favorites problem

csberen — Sat, 03 Aug 2019 09:48:18 GMT

Hi,

The problem is that the TV doesn't remember this setting, if I set the GUIDE SOURCE will be the FAVOURITES.

Now, the only solution is to delete unwanted channels with the SONY Channel Editor.

Re: GUIDE/Favorites problem

rooobb — Sat, 03 Aug 2019 10:45:12 GMT

Did you select a program after choosing the source? Other ways the setting is not retained. It will be confirmed by a message on your screen

Re: GUIDE/Favorites problem

csberen — Sat, 10 Aug 2019 02:08:12 GMT

Naturally. But that's not the problem.
"If I set channels as Favorite and I set the GUIDE source to Favorites, it's exiting from Favorites continuously and I see all the TV channels.
I have to re-select: Favorites in the Action menu- Favorites-Guide source menu"

Re: GUIDE/Favorites problem

rooobb — Sat, 10 Aug 2019 06:17:39 GMT

Still you are not describing which action takes you out of favorite mode...

Re: GUIDE/Favorites problem

csberen — Sat, 10 Aug 2019 07:53:26 GMT

Unfortunately it's random ...
It is not possible to observe what is causing the problem.

Re: GUIDE/Favorites problem

rooobb — Sat, 10 Aug 2019 10:19:39 GMT

It is not random . It follows rules that you may or like (I don't btw). Basically once selected you can change channel only by pressing up down or selecting it via guide or favourite row on discovery bar. Whenever you do not follow the rules you got a message that you are exiting favourite mode.

Re: GUIDE/Favorites problem

csberen — Mon, 12 Aug 2019 08:11:54 GMT

Hi,

I always select channels from GUIDE..

Re: GUIDE/Favorites problem

fodortib — Wed, 13 Jan 2021 21:21:57 GMT

Hi,

I have same problem. (KD-49X8309C; Model: Bravia 4K 2015; Version: 7.0; Kernel: 3.10.79; Build: 5.433 )
1. press "Action menu"
2. select "giude source"
3. select "Favorurites 2"
4. press Enter (middle of the ring with a cross)
5. press Enter on one selected program
6. select "View" and press enter
--> get a message on screen " Channel mode is Favourites 2"

Then go to Netflix or HBO GO or Video or switch to any application and return to TV (press TV button)
-> you will receive a message on the screen "Exit Favorites" (press the TV button)

This always happens when I return to TV.

Br, Tibi

Re: GUIDE/Favorites problem

Joe_Dohn — Fri, 15 Jan 2021 15:28:14 GMT

Try updating to build 5.435 and see if this continues happening, not sure if it's normal (rules as mentioned earlier in the thread) or an actual issue.