topic Re: KD-49XD7005 not holding lan internet connection in Android TV

KD-49XD7005 not holding lan internet connection

ukbob1970 — Fri, 16 Sep 2016 12:13:58 GMT

Hi, I have my bravia KD49XD7005 connected to my BT home hub 6 via a lan cable but every day the connection fails, the TV says its connected via wired lan in the settings, it has an ip address in the network settings but says its not connected.

I have tried static ip but this still fails after a day the connection is there just no traffic or throughput.

WiFi is ok but I dont want to use this as it's no good for 4k netflix.

I haven't got parental filters or bt access switched on on my hub.

If I reset my router I have internet to my tv for a day or so then it goes again and I dont want to have to reset my hub everytime I want to use the smart features of my supposedly smart tv.

Any help would be appreciated.

Re: KD-49XD7005 not holding lan internet connection

Anonymous — Fri, 16 Sep 2016 12:48:09 GMT

Hi there

A couple of things to try:

Try another ethernet cable - just to rule out a faulty cable
Try using another LAN port on the BT router.
Separate the ethernet cable away from other cables as much as possible (ie HDMI, power etc).
On the TV, try using Googles DNS Servers (8.8.8.8 and 8.8.4.4) - need to set static IP
Search the BT Forums in case others have the same or similar problem with their new BT HH6

Cheers

EDIT: A very quick search and I found this: https://community.bt.com/t5/BT-Infinity-Speed-Connection/smart-hub-home-hub-6-lan-issue/td-p/1641336/page/2

Re: KD-49XD7005 not holding lan internet connection

Inprimus — Mon, 13 Feb 2017 20:38:53 GMT

I also have this problem. It was connected to my Wi-Fi for about 2 months, then 2 days ago no more internet access. I see that it connects to the Wi-Fi but it just won't connect to the internet. I tried everything including the DNS trick.

Re: KD-49XD7005 not holding lan internet connection

Anonymous — Mon, 13 Feb 2017 23:20:46 GMT

Hi @Inprimus

I am assuming that your model TV is KD-49XD7005. Your problem is slightly different to that of the original poster - whereas you are using a Wifi connection, but the OP was using a LAN connection.

Two things firstly:

Ensure that your TV has the latest firmware installed
Factory reset the TV - this can clear and fix many issues.

If that fails:

Can you test using an ethernet (Lan) cable and disable wifi on the TV completely. This is to test whether its a wifi issue or something else.

Cheers

Re: KD-49XD7005 not holding lan internet connection

Inprimus — Tue, 14 Feb 2017 07:23:39 GMT

I tried testing with the ethernet cable also and that didn't work. Instead I resorted to fsctory resetting the software.

Interesting to note that this happened a day after I had upgraded (Might have been the android or the sony can't remember) the software.

Re: KD-49XD7005 not holding lan internet connection

Zapotoczny — Sat, 18 Feb 2017 20:40:27 GMT

Hi.

I also have this problem.

Any ideas?

Re: KD-49XD7005 not holding lan internet connection

Inprimus — Sun, 19 Feb 2017 15:11:19 GMT

I had to reset the TV to factory settings to get internet functionality back. I'm staying away from any software/firmware updates for a while until I see something that resolves this issue.

Re: KD-49XD7005 not holding lan internet connection

Gamma239 — Sat, 10 Mar 2018 15:46:20 GMT

Hi, I am having the same problem. I tried changing the Ethernet cable. Resetting the TV, resetting the router. When resetting both of these, the internet works, but like previously mentioned, the connection drops after a day or so.

I have a BT router and have NOT had any problems at all with other devices connected to it.

Maybe we need a new update? There are other issues with this TV!

Please help!

Re: KD-49XD7005 not holding lan internet connection

Inprimus — Fri, 23 Mar 2018 09:09:41 GMT

No. The router has no effect on your TV beyond providing the means by which to make a ntwork connection.

You just need to reset the TV back to factory settings and avoid updating.

Though I will say this, the TV OS was accidentally updated by a guest in december and

wasn't bricked so it could be that you can re-update after you reset it.

Re: KD-49XD7005 not holding lan internet connection

Basti1313 — Wed, 23 Jan 2019 02:05:39 GMT

I have same problem after update to latest firmware , how i can dowgrade firmware ???

Re: KD-49XD7005 not holding lan internet connection

DeeLiteFul — Sun, 13 Sep 2020 15:40:05 GMT

I have exactly the same problem. 5 TV's in my house. Only one is a Sony. The £2000 Sony 65 inch TV is the only one that loses Wifi every hour and so i switched to a LAN cable connection, and low and behold, it loses that every single day, multiple times a day. Which is odd because every other device in the house functions fine. My son has his X Box on LAN and he is playing now as i type but apparently, my super expensive Sony POS has no connection again.

This is the last time i buy a Sony TV. I'm up to replace one of the Samsungs because it's outdated. I will replace it with a Samsung because they're simply a more reliable brand.

Re: KD-49XD7005 not holding lan internet connection

Joe_Dohn — Thu, 17 Sep 2020 17:35:15 GMT

Have you checked the Date & Time settings? I've seen multiple people reporting that simply switching to Use Network Time was enough to solve disconnection issues.