XR65-AJ80 stereo/multichannel sound lost on web apps (iplayer, C4) when skipping

[newyankee]

I am wondering if anyone else has noticed the following issue.

When playing content on the UK catchup services apps (and others that use the HbbTV/web app scheme) with multichannel sound or just stereo: Sound is fine when played from the start of the programme. However, when fast forwarding or rewinding, sound reverts to mono. This is regardless of the output used (TV speakers, headset, HDMI ARC, optical out). 

I have already contacted sony support at the beginning of December 2023, exchanged 100+ e-mails. I had a service technician sent out to replace the mainboard with no effect (surprise!).

I have begged that this issue be forwarded to software engineering. All with zero success. 

What else can I do? Yes, I have already added a Chromecast with google TV, so that I now have 2 google TVs in one.

[TheMaze]

Hey @newyankee 

When you get those apps on your Chromecast, do they work fine with the TV?

[newyankee]

Yes, they do. The independent apps work fine on chromecast and another android TV - that is for sound.

The culprit is, that Chromecast with google TV does not at this time play UHD content (not certified) and C4 is unavailable.

So I can decide wether to either watch last night of the proms in full stereo OR in UHD. 

The sound error also applies to live streaming because the stream is started from somewhere in the middle and some container information is only processed if played from the start.