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a6500, playmemories mobile (android) won't work with Pixel 2 on Android 9

ttab76
New

a6500, playmemories mobile (android) won't work with Pixel 2 on Android 9

I'm hoping someone at Sony can look into this -

 

I just purchased my a6500 - and managed to connect my pixel 2 phone to the camera once... now, it won't connect no matter what I do!

 

i've updated smart remote control on the camera, I've reset the ssid on the camera - and it just won't work!!!!

 

It just stays at connecting... on the camera, but on my phone it just fails connecting and disconnects.

 

HELP!

 

I'm going on a cruise in 5 days and I was hoping to be able to use this option on the trip. Any help would be greatly appreciated.

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

I would recommend getting in touch with the support team here and they will be able to help.

 

Best wishes,


Sean Mc